NEW CLIENT CONSULTATION
Consultations are FREE and BY APPOINTMENT ONLY.
Please call A Perfect 10 at (315)278-3647, or schedule an appointment online. ALL NEW CLIENTS must receive a FREE CONSULTATION before scheduling their first hair care appointment. Consultations are complimentary (FREE) and are designed to improve our overall service and your salon experience.
The consultation is a 5-10 min conversation with a staff member to determine your hair care needs, desired results, length of time for service and pricing. It is also a time for you to review photos of the various styling possibilities. As well as ask any questions that you may have about your desired service. A Perfect 10 is focused on the overall health of your natural hair, so this gives us a chance to discuss any issues you may be having with your hair and/or scalp. We will create a regimen to help you along your natural hair journey.
There are NO SATURDAY CONSULTATIONS due to the high volume of scheduled clients being serviced on this day.
PREPARING FOR YOUR CONSULTATION
Please arrive at your consultation with your hair in its natural state. If you have hair loss due to braids, twists or weaves, your stylist must be able to see this to allow for an accurate visual analysis and to determine your hair care needs.
PREPARING FOR YOUR APPOINTMENT
Please remove of braids, extensions, twists, or loc styling before your appointment. If your stylist has to remove braids and extensions without prior notice, this will incur additional time and charges. It may also result in the need to reschedule your appointment.
Prior to arriving for your appointment, please comb through your hair thoroughly after you have removed all braids and extensions.
Please do not apply any chemicals, heat tools or blow-dry your hair prior to the service, unless instructed to do so by your stylist.
Please refrain from shampooing or irritating your scalp 48 hours to a hair color service.
At A Perfect 10, we want your salon experience to be as enjoyable as possible. In order to expedite your service, we ask that our clients arrive on time. We will do our best to ensure that your appointment begins on time and is completed in a timely fashion.
However, if we are running behind schedule, we will call you in order to prevent you from having to wait.
The salon cannot guarantee services to clients who arrive later than 15 minutes after their scheduled time. If you call to inform us that you are running late, we will offer a 15-minute grace period. However, the salon reserves the right to refuse service to clients who are more than 15 minutes late to an appointment.
WHAT IF I AM LATE FOR MY APPOINTMENT?
A 15 minute grace period will be given for appointments. After 15 minutes without a phone call to inform us of your E.T.A., your appointment will need to be rescheduled. There is a $15 late fee if you are more than 30 minutes late, and may require you to reschedule.
WHAT IF I NEED TO CANCEL MY APPOINTMENT?
In the event that you have to cancel your appointment, please call to reschedule 24 hours in advance. If you do not call, and do not arrive for your appointment, it will be considered a “no show” and you will be charged $50, payable on your next visit. A Perfect 10 reserves the right to refuse service to anyone who is a “no show” for more than two appointments. Please be mindful that reserving an appointment removes the opportunity for another client to book on the date and time that you have chosen.
If appointments aren’t available during your desired date and time, we will add your name to a cancellation list and in the event of a cancellation, you will be contacted by phone or email.
CHILDREN IN THE SALON
Our waiting area is cozy, and will only accommodate a few people. Please limit the number of people that are waiting for you during your appointment. We do not allow children who are not being serviced in the salon at any time. We appreciate your understanding and cooperation.
A Perfect 10 reserves the right to refuse service to any client for improper conduct, tardiness, no shows, or any other situation we deem inappropriate.
METHODS OF PAYMENT
A Perfect 10 accepts MasterCard, Visa, American Express, and cash for hair services. Extension hair services, hair products and retail merchandise may also be purchased using these methods.
You must purchase your own hair for extensions, as we do not stock hair at our salon.
RETURNS or REFUNDS
There are NO returns or exchanges of products purchased at A Perfect 10. Your salon service is deemed complete upon payment and your leaving the salon. However, if there has been an error on our part, (for example, braids coming apart or falling out) we will remedy the situation free of charge.
LOST OR FORGOTTEN ITEMS
A Perfect 10 is not responsible for items lost or stolen during your appointment with us. We ask that clients keep up with their personal belongings, and in case of left items, we will keep the items for 2 weeks, and if not claimed, the items will be donated to the charity of our choice.